5rr5 Privacy Policy Your Information Is Protected

Last Updated: January 2026

1. Introduction and Purpose

5rr5 is a trusted online casino and sports betting platform that provides a safe and engaging gaming experience for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

This Privacy Policy ("Policy") describes how 5rr5 collects your personal information, how that information is used, in what circumstances it may be shared with third parties, and what measures we take to protect your data. This Policy applies to the 5rr5 website (5rr5.cam) and all of its services.

By using our platform, you are considered to have agreed to the terms described in this Privacy Policy. We may update this Policy from time to time and will make every reasonable effort to notify you of any changes.

2. What Information We Collect

Information You Provide Directly

Information you give us yourself:

Full name and date of birth
Email address
Residential address
National ID number (for identity verification)
Other information provided at the time of account creation
Information provided when contacting customer support

Financial Transaction Information

Information collected when depositing or withdrawing funds from your account:

Mobile banking number (bKash, Nagad, Rocket, Upay)
Bank account details (for bank transfers)
Transaction history and amounts
Dates and times of deposits and withdrawals

Minimum deposit is ৳100 and minimum withdrawal is ৳1,000. All transactions are secured with SSL encryption.

Automatically Collected Information

Information collected automatically when you use our platform:

IP address
Browser type and version
Device type and operating system
Time and date of site access
Which pages were visited
Session duration

Gaming Activity Information

Information related to your gaming history and activity:

Play history and results
Bet amounts and methods
Preferred game categories
Bonus usage history
VIP level and points information

This information is used to ensure responsible gaming.

3. Purpose of Information Use

Service Delivery and Operations

5rr5 uses your information for the following purposes:

Account creation, management, and verification
Processing deposit and withdrawal transactions
Ensuring smooth operation of gaming services
Providing bonuses and promotional offers
Managing the VIP program

Security and Fraud Prevention

Ensuring account security and preventing unauthorised access
Detecting and preventing fraudulent activity
Complying with anti-money laundering (AML) regulations
Verifying user age (for users aged 21 and above only)

Customer Service and Communication

Providing support in Bengali via 24/7 live chat
Resolving issues and handling complaints
Sending important account-related notifications
Informing you about new services and offers (if you have given your consent)

Platform Improvement

Improving website functionality and usability
Analysing and enhancing user experience
Identifying and resolving technical issues
Planning new games and services

4. Sharing Information with Third Parties

5rr5 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and authorised banks to process your transactions. All these partners comply with their own security standards.

Technology Service Providers

Necessary service information is shared with game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi for the operation of the platform.

Legal Obligations

Relevant information may be provided in response to lawful requests from law enforcement agencies, court orders, or directions from regulatory authorities.

Identity Verification Services

Information related to necessary documents may be shared with approved identity verification services for account verification and anti-money laundering purposes.

5. Cookies and Tracking Technologies

What Are Cookies and Why Are They Used

Cookies are small data files stored on your device. 5rr5 uses the following types of cookies:

Essential cookies: Essential for the core functioning of the website. Without these, the platform will not work properly.
Functionality cookies: To remember your preferences and settings, such as language preference and login status.
Analytics cookies: To measure and analyse site usage, which helps us improve our services.
Security cookies: To detect fraud and keep accounts secure.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the platform.

6. Data Retention and Duration

How Long Information Is Kept

5rr5 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

All information is retained while the account is active.
After an account is closed, information may be kept for a specified period to meet legal and regulatory obligations.
Financial transaction records are retained for a defined period as required by law.
Once the defined period ends, information is securely deleted or anonymised.

Security of Data Storage

We use industry-standard technology to keep your information secure:

256-bit SSL encryption on all data transmissions
Encrypted database servers
Regular security audits and testing
Access controls — only authorised staff can access information
Firewall and intrusion detection systems

7. Your Rights Regarding Your Information

Right to Access

You may request to view any information we hold about you and to receive a copy of it. This request can be made by email.

Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Information will be updated after identity verification.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal and regulatory obligations.

Right to Object to Processing

You may object to the use of your information for marketing communications or non-essential purposes, and you have the right to withdraw that consent.

Right to Data Portability

You have the right to receive your personal information in a commonly used, machine-readable format.

Right to Restrict Processing

In certain circumstances you may request that the processing of your information be temporarily restricted.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact our support team. We will process your request as quickly as possible after proper identity verification. Requests are generally responded to within 30 business days.

Contact email: [email protected]

Or contact us directly in Bengali through our 24/7 live chat.

8. Protection of Minors

Age Restriction

5rr5 is for users aged 21 and above only. We do not intentionally collect or store any personal information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

If a parent or guardian believes their child is using our platform, please contact us at [email protected].

9. Information Security Measures

Technical Protection

5rr5 follows the highest industry security standards to keep your personal information and financial data safe. Our platform is protected by SSL encryption, which secures all data transmitted between you and our servers.

However, no method of transmitting information over the internet or digital storage is completely secure. We strive for the highest level of protection, but we cannot guarantee absolute security.

Tips for Your Own Security

Use a strong and unique password
Do not share your login details with anyone
Always log out after logging in on a public or shared device
If you notice any suspicious activity, let us know immediately
Change your password regularly

10. Changes to This Policy

Policy Updates

5rr5 reviews this privacy policy from time to time and may make necessary changes. For any significant changes, we will:

Update the "Last Updated" date at the top of the page
Attempt to send a notification to your registered email for important changes
May display a notice on the platform

Continuing to use our platform after an update will be considered as your acceptance of the revised policy. We therefore recommend that you review this policy regularly.

11. Contact Us

Live Chat Support

For any privacy-related questions or concerns, you can reach us directly in Bengali via our 24/7 live chat. Our support team is always ready to help you.

Active 24 hours according to Bangladesh Standard Time (BST, UTC+6)

Email Contact

To submit a written request regarding privacy or to exercise your rights related to your information, send an email to:

[email protected]

If we are able to verify your identity in your request, we generally respond within 30 business days.

5rr5 Privacy Policy